Dot Net NZ:
Your AI-Powered Remote Tech Support Partner
Ph: 09-888-0502, Email: info@dotnet.co.nz
Empowering New Zealand with cutting-edge tech solutions, exceptional broadband, and unshakeable support. At Dot Net NZ, we're revolutionising the way businesses and individuals experience technology support.
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AI-Driven Cybersecurity: Protecting Your Digital Assets

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Proactive Threat Detection
Our state-of-the-art AI systems continuously monitor your network, identifying potential threats before they can cause damage. By analysing patterns and anomalies in real-time, we stay one step ahead of cybercriminals.

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Adaptive Security Protocols
We implement dynamic security measures that evolve with emerging cyber threats. Our AI-powered systems learn from global threat intelligence, ensuring your defences are always up-to-date and robust.

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Personalised Protection
Our AI tailors security solutions to your unique digital footprint and usage patterns. This bespoke approach ensures maximum protection while minimising disruption to your daily operations.
Comprehensive Tech Solutions: Your One-Stop IT Shop
Hardware Repairs
Our expert technicians provide thorough diagnostics and repairs for all computer brands and models. From laptops to desktops, servers to mobile devices, we have the skills and tools to get your hardware back up and running swiftly.
Software Optimisation
We enhance system performance through tailored software solutions and updates. Our team analyses your software ecosystem, identifying bottlenecks and implementing optimisations to boost productivity and efficiency.
Network Setup
Our network specialists design and implement robust, secure network infrastructures for businesses and homes. We ensure seamless connectivity, optimal performance, and scalability to meet your growing needs.
Remote Tech Support: Expert Help at Your Fingertips
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Initial Contact
Begin your journey to tech resolution by calling our helpdesk at 09-888-0502. Our friendly support team will listen attentively to your tech issue, gathering essential details to streamline the resolution process.
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Remote Access Setup
We guide you through installing secure remote access software like TeamViewer or Zoho Assist. Our step-by-step instructions ensure a smooth setup, allowing our technicians to diagnose and resolve issues efficiently.
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Problem Resolution
Our expert technicians connect remotely to your device, diagnosing and resolving your issue with precision. We work diligently to minimise downtime, keeping you informed throughout the process.
Customer Satisfaction: Our Top Priority
25,000+ Happy Customers
Over the years and across our various brands, we've successfully assisted over 25,000 clients with their tech needs. This wealth of experience allows us to handle a wide range of issues efficiently and effectively.
Rapid Resolution
We understand the importance of minimising downtime. Most repairs are completed within a few hours, getting you back to peak productivity quickly. Our efficient processes and skilled technicians ensure swift problem resolution.
Personalised Service
We tailor our solutions to meet your unique tech requirements and preferences. Our team takes the time to understand your specific needs, ensuring that our solutions align perfectly with your expectations and workflow.
On-Site Support Services: Tech Expertise at Your Doorstep

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Rapid Response
When remote support isn't enough, our on-site team springs into action. We aim to reach your location within 2 hours of your call, minimising disruption to your business operations.

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Comprehensive Diagnostics
Our skilled technicians perform thorough on-site assessments to identify all potential issues. We use advanced diagnostic tools to pinpoint problems quickly and accurately.

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Efficient Repairs
Most on-site repairs are completed within two hours, thanks to our technicians' expertise and well-equipped service vehicles. We come prepared to handle a wide range of issues on the spot.

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Follow-up Support
Our service doesn't end with the repair. We provide post-repair guidance to prevent future issues and optimise performance, ensuring long-term stability for your tech infrastructure.
Flexible Financing Options: Technology Within Reach
Leasing for New Technology
Acquire cutting-edge tech without the upfront cost. Our leasing options cover a wide range of equipment, including PCs, laptops, servers, and more. This allows you to stay current with technology while managing cash flow effectively.
Financing for Used Equipment
Get reliable, refurbished tech at a fraction of the cost. We offer flexible payment plans for pre-owned devices, perfect for businesses and individuals looking for cost-effective solutions without compromising on quality.
Software and Training Financing
Invest in your team's skills with financed software packages and training programmes. Our flexible financing options make it easier to keep your staff up-to-date with the latest software and tech skills.
Our Location: Your Local Tech Hub
Where to find us
We're conveniently located at 74 Albert Street, Whitianga, Waikato, directly across from the Z Energy Petrol Station. You'll find us near the roundabout, opposite Kiwibank, in the former Hello World premises. Look for our distinctive signage and welcoming storefront.
Parking information
We understand the importance of convenience. That's why we offer free parking for customers right in front of our shop. No need to worry about finding a spot or feeding a meter - just pull up and come on in!
Opening hours
Our shop is open Monday to Friday from 9:00 AM to 5:30 PM, and Saturdays from 10:00 AM to 2:00 PM. We're closed on Sundays and public holidays, but our remote support team is available 24/7 for urgent issues.
Our Expertise: Mastering Multiple Platforms
Microsoft
Our team holds multiple certifications, ensuring expert support for all Windows operating systems and applications. From Office 365 to Azure cloud services, we've got you covered.
Apple
We offer comprehensive support for all Apple products. Whether it's a MacBook, iMac, iPhone, or iPad, our Apple-certified technicians can handle any issue.
Android
Our Android experts provide support for all Android devices and operating systems. From Samsung to Google Pixel, we're well-versed in the intricacies of the Android ecosystem.
Linux
For open-source enthusiasts, our Linux specialists offer expert support for various distributions. Whether you're running Ubuntu, Fedora, or a custom distro, we're here to help.
Managed Services: Proactive IT Management
Proactive Monitoring
We continuously monitor your systems to prevent issues before they occur. Our advanced monitoring tools keep a watchful eye on your network, servers, and endpoints 24/7.
Regular Maintenance
Scheduled updates and optimisations keep your systems running smoothly. We handle patches, updates, and routine maintenance tasks to ensure peak performance and security.
24/7 Support
Our team is always available to address any tech concerns or emergencies. With round-the-clock support, you can rest easy knowing help is just a phone call away, any time of day or night.
Website and Domain Services: Establishing Your Online Presence
Web Design
Our skilled designers create stunning, responsive websites that showcase your brand and engage visitors. We focus on user experience, ensuring your site looks great and functions flawlessly on all devices.
Domain Registration
Secure your online presence with our hassle-free domain registration service. We'll help you find the perfect domain name and handle all the technical details of registration and renewal.
Web Hosting
Our reliable, high-performance hosting solutions keep your website running smoothly. With robust security measures and 99.9% uptime guarantee, your online presence is in safe hands.
Antivirus and Firewall Solutions: Fortifying Your Digital Defences

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Assessment
We begin by evaluating your current security measures and identifying potential vulnerabilities. This comprehensive assessment forms the foundation of a robust security strategy tailored to your specific needs.

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Implementation
Our team expertly installs and configures robust antivirus and firewall solutions. We ensure seamless integration with your existing systems, minimising disruption while maximising protection.

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Ongoing Updates
We vigilantly maintain your security software, ensuring it stays current with the latest threat definitions. Regular updates and fine-tuning keep your defences strong against evolving cyber threats.
Hardware Solutions: Tailored to Your Needs
Custom Builds
We design and assemble bespoke computer systems tailored to your specific requirements. Whether you need a high-performance workstation or a budget-friendly office PC, we've got you covered.
Upgrades
Boost your existing system's performance with targeted hardware upgrades. From RAM expansions to SSD installations, we'll help you get more out of your current setup.
Repairs
Our expert technicians provide thorough diagnosis and repair of hardware issues across all major brands. We source high-quality parts to ensure lasting repairs.
Peripherals
We source and install a wide range of peripherals to enhance your computing experience. From ergonomic keyboards to high-resolution monitors, we'll help you find the perfect accessories.
Software Solutions: Empowering Your Digital Workflow
Cloud Integration
We seamlessly integrate cloud-based solutions for enhanced productivity and collaboration. Our experts will help you leverage the power of services like Microsoft 365, Google Workspace, or custom cloud solutions.
Productivity Suites
Implement and optimise office productivity software for improved efficiency. We'll ensure your team has the tools they need to work effectively, whether in the office or remotely.
Database Management
Design and maintain robust database systems for efficient data handling. From SQL to NoSQL solutions, we'll help you manage your data effectively and securely.
Network Administration: Keeping You Connected

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Network Design
We create efficient, scalable network architectures tailored to your organisation's needs. Our designs consider future growth, ensuring your network can adapt to changing requirements.

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Implementation
Our team expertly installs and configures all network components for optimal performance. We minimise downtime during installation and ensure a smooth transition to the new network.

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Ongoing Management
We provide continuous monitoring and maintenance to ensure network reliability and security. Our proactive approach identifies and resolves issues before they impact your operations.

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Performance Optimisation
Regular analysis and fine-tuning keep your network running at peak efficiency. We implement traffic shaping, QoS policies, and other optimisations to enhance network performance.
Cloud-Based Data Backup: Securing Your Digital Assets
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Initial Setup
We configure your systems for automatic, secure cloud backups. Our experts ensure that all critical data is included in the backup process, with minimal impact on your day-to-day operations.
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Regular Backups
Your data is continuously backed up, ensuring minimal loss in case of emergencies. We implement incremental backup strategies to optimise storage and bandwidth usage.
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Easy Recovery
Quickly restore your data from any point in time with our user-friendly interface. Our recovery process is designed to minimise downtime and ensure business continuity.
Business IT Consultancy: Aligning Technology with Your Goals
IT Strategy Development
We help you create a comprehensive IT roadmap aligned with your business goals. Our consultants work closely with you to understand your objectives and craft a strategy that leverages technology to drive growth.
Infrastructure Assessment
Our experts evaluate your current IT setup and recommend optimisations. We identify areas for improvement and suggest cost-effective solutions to enhance your IT infrastructure.
Technology Integration
We guide you in adopting new technologies to enhance productivity and competitiveness. From AI and IoT to blockchain and cloud computing, we help you navigate the complex world of emerging tech.
Data Recovery Services: Rescuing Your Valuable Information

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Diagnosis
We assess the extent of data loss and determine the most effective recovery method. Our advanced diagnostic tools help us understand the nature of the problem and estimate recovery chances.

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Recovery Process
Our experts use advanced tools and techniques to retrieve your valuable data. We employ both software and hardware-based recovery methods, depending on the situation.

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Data Verification
We ensure all recovered data is intact and free from corruption. Our thorough verification process gives you confidence in the integrity of your recovered information.
AI-Enhanced Customer Support: Always Here for You
24/7 Availability
Our AI-powered chatbots provide instant support, any time of day or night. They handle common queries efficiently, ensuring you always have access to help.
Intelligent Routing
AI analyses your query to connect you with the most suitable human expert quickly. This ensures you get the right help from the right person, minimising resolution time.
Predictive Support
Our AI anticipates potential issues, allowing us to provide proactive solutions. By analysing patterns in your tech usage, we can often prevent problems before they occur.
Continuous Learning
Our AI systems constantly improve, learning from each interaction to serve you better. This ensures our support quality keeps getting better over time.
IT Training Programmes: Empowering Your Team
Customised Curriculums
We design training programmes tailored to your team's specific needs and skill levels. Our adaptive learning approach ensures that each team member gets the most relevant and beneficial training.
Hands-On Workshops
Practical, interactive sessions ensure your team gains applicable skills and knowledge. We use real-world scenarios and exercises to reinforce learning and boost confidence.
Ongoing Support
We provide post-training support to help your team apply their new skills effectively. Our experts are available for follow-up questions and guidance, ensuring the training translates into real-world improvements.
Virtualisation Solutions: Maximising Efficiency
Server Virtualisation
Optimise your IT infrastructure by running multiple virtual servers on a single physical machine. This approach reduces hardware costs, improves resource utilisation, and enhances scalability.
Desktop Virtualisation
Enable secure, flexible work environments with virtualised desktop solutions. This allows for easier management, improved security, and the ability to access your desktop from any device.
Network Virtualisation
Improve network efficiency and security through software-defined networking. This approach provides greater flexibility, easier management, and enhanced performance for your network infrastructure.
Storage Virtualisation
Enhance data management and accessibility with virtualised storage solutions. This technology allows for more efficient use of storage resources and improved data redundancy.
Mobile Device Management: Securing Your Mobile Workforce
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Security
We implement robust security measures to protect sensitive data on mobile devices. This includes encryption, remote wipe capabilities, and secure app containers.
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Synchronisation
Ensure seamless data syncing across all your devices for maximum productivity. We set up secure, efficient synchronisation processes for emails, calendars, and documents.
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Remote Management
Easily manage and monitor all company devices from a centralised platform. This allows for quick updates, troubleshooting, and policy enforcement across your mobile fleet.
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Policy Enforcement
Implement and enforce company-wide mobile usage policies effortlessly. We help you create and maintain policies that balance security needs with user convenience.
IoT Integration Services: Connecting Your World

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Device Selection
We help you choose the right IoT devices to meet your specific needs. Our experts consider factors like compatibility, scalability, and security to ensure the best fit for your environment.

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Network Setup
Our experts ensure secure, reliable connectivity for all your IoT devices. We design and implement robust network infrastructures that can handle the unique demands of IoT deployments.

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Data Management
We implement systems to collect, analyse, and utilise data from your IoT devices. This includes setting up data storage solutions, analytics platforms, and visualisation tools.

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Security Measures
We implement robust security protocols to protect your IoT ecosystem. This includes device-level security, network segmentation, and continuous monitoring for potential threats.
Disaster Recovery Planning: Ensuring Business Continuity
Risk Assessment
We identify potential threats and vulnerabilities in your IT infrastructure. Our comprehensive assessment covers everything from natural disasters to cyber attacks, ensuring no stone is left unturned.
Plan Development
Our team creates a comprehensive disaster recovery plan tailored to your business needs. We outline clear procedures for various scenarios, ensuring quick and effective response in case of emergencies.
Implementation
We set up necessary systems and processes to execute the plan effectively. This includes implementing backup solutions, setting up redundant systems, and training your team on disaster response procedures.
Green IT Solutions: Technology with a Conscience
Energy-Efficient Hardware
We source and implement energy-efficient IT equipment to reduce your carbon footprint. This includes low-power servers, energy-star certified devices, and optimised cooling solutions.
Power Management
Our solutions optimise power consumption across your IT infrastructure. We implement intelligent power management systems that reduce energy waste without compromising performance.
E-Waste Management
We ensure responsible disposal and recycling of old IT equipment. Our partnerships with certified e-waste recyclers ensure that your old tech is handled in an environmentally friendly manner.
Blockchain Integration: Secure, Transparent, Efficient

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Feasibility Analysis
We assess how blockchain can benefit your specific business processes. Our experts analyse your current systems and identify areas where blockchain can add value, such as supply chain management or secure data sharing.

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Custom Development
Our experts design and implement tailored blockchain solutions for your needs. We can develop smart contracts, create private blockchains, or integrate with existing blockchain networks, depending on your requirements.

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Integration
We seamlessly integrate blockchain technology with your existing IT infrastructure. This ensures that your blockchain solution works harmoniously with your current systems, maximising efficiency and minimising disruption.

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Training
We provide comprehensive training to help your team leverage blockchain effectively. Our training covers both the technical aspects of using blockchain and the strategic implications for your business processes.
AI-Powered Analytics: Turning Data into Insights
Data Processing
Our AI systems efficiently process vast amounts of data for meaningful insights. We handle data cleaning, integration, and transformation to ensure high-quality input for analytics.
Predictive Analytics
Leverage AI to forecast trends and make data-driven business decisions. Our predictive models help you anticipate market changes, customer behaviour, and potential risks.
Real-Time Insights
Get instant analytics and alerts to respond quickly to changing situations. Our real-time analytics platforms provide up-to-the-minute insights for agile decision-making.
Data Visualisation
Our AI creates intuitive, interactive visualisations for easy data interpretation. We transform complex data into clear, actionable insights through advanced visualisation techniques.
Tech Workshops and Events: Stay Ahead of the Curve
Monthly Tech Talks
Join our expert-led sessions on emerging technologies and industry trends. These talks cover a wide range of topics, from AI and blockchain to cybersecurity and cloud computing, helping you stay informed about the latest tech developments.
Hands-On Workshops
Participate in practical workshops to gain new skills and explore cutting-edge tech. These interactive sessions provide hands-on experience with the latest tools and technologies, helping you apply new knowledge immediately.
Community Hackathons
Collaborate with local tech enthusiasts to solve real-world problems through innovation. Our hackathons bring together diverse talents to create innovative solutions, fostering creativity and community engagement.