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NETGEAR PMB0353 5-Year ProSupport OnCall 24x7 Service - Category 3

Product Type: NAS Disk Systems
Vendor: NETGEAR

Description:

NETGEAR's OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. We designed the offering to complement our customer internal resources.

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations.

Basic
Brand Name: Netgear
Product Type: Service
Provided Support: E-mail Notification
Email Support
Phone Support
Remote Diagnosis
Replacement
Service Availability Days: 7
Service Availability Hours: 24
Service Duration: 5 Year
Service Type: Replacement
General Information
Brand Name: Netgear
Manufacturer Part Number: PMB0353-10000S
Manufacturer Website Address: http://www.netgear.com/
Manufacturer: Netgear, Inc
Product Type: Service
Service Name: ProSupport OnCall
Licence Information
Product Supported:

Netgear Category 3 Products
Service Information
Product Supported:

Netgear Category 3 Products
Provided Support: E-mail Notification
Email Support
Phone Support
Remote Diagnosis
Replacement
Service Availability: 24 x 7 Phone Support
24 x 7 Remote Diagnostic
Service Description: 24x7 Next Business Day
Service Details:
  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
  • Express hardware replacement for arrival within next business day (NBD)
  • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
  • Escalation management with Plan of Action (POA)
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Service Duration: 5 Year
Service Main Type: Replacement
Service Response Time: (Next Business Day) - Replacement
Service Sub Type: Electronic and Physical

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