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SILVER PEAK VRX-4-MAINT CONTRACT-1Y-PLAT HC

Product Type: Content Switching & Load Balancers
Vendor: SILVER PEAK

Description:

We offer a variety of hardware and software support programs including 24/7 telephone technical support, parts exchange, and software subscription services. You can also access our secure support site where you can find everything from software upgrades and tech tips to product documentation and release notes.

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations.

Basic
Brand Name: Silver Peak
Product Type: Service
Provided Support: Email Support
Escalation Support
Knowledge Base Access
Phone Support
Software Update
Web Support
Service Availability Days: 7
Service Availability Hours: 24
Service Type: Technical
General Information
Brand Name: Silver Peak
Manufacturer Part Number: 300102-001
Manufacturer Website Address: http://www.silver-peak.com
Manufacturer: Silver Peak Systems, Inc
Product Type: Service
Service Name: Platinum
Licence Information
Product Supported: Silver Peak VRX-4 Mid-Range Replication Acceleration
Service Information
Product Supported: Silver Peak VRX-4 Mid-Range Replication Acceleration
Provided Support: Email Support
Escalation Support
Knowledge Base Access
Phone Support
Software Update
Web Support
Service Description: 24x7x2 Hour
Service Details:
  • Web-based Support Portal: Unlimited Access 24 / 7 / 365 Includes "software Downloads, Technical Documentation, And Online Knowledge Base"
  • Software Updates: Major And Minor Feature Releases; Maintenance Releases
  • Technical Support: 24 / 7 / 365 (phone / E-mail / Web)
  • Technical Escalation: Yes (priority)
Service Main Type: Technical
Service Sub Type: Electronic

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